Frequently asked questions

Whether you are a US employer, a non-US employer, or a Filipino contractor receiving payments, find answers on how DirectPay works — including batch payments, bank transfers, and payout setup.

United States senders

For employers paying Philippine contractors from a United States bank account.

Australian, UK, Canadian, European senders

For employers in Australia, the UK, Canada, Europe, and other supported markets outside the United States.

Receivers

For Filipino contractors receiving payments through DirectPay.

Need more help?

If you cannot find what you are looking for, our support team is happy to help. Visit our contact page or email us directly.

General support

support@directpay.ph

Frequently asked questions

United States senders

How does DirectPay work for United States senders?

Can I pay multiple workers in one payment?

How is DirectPay different from Wise?

How is DirectPay different from PayPal?

How will my workers get their money?

Do I need their bank details?

What currencies can I use?

Australian, UK, Canadian, European senders

How does DirectPay work for non-US senders?

Does DirectPay pull money directly from my bank account?

Can I pay multiple workers in one payment?

How is DirectPay different from Wise or PayPal?

How will my workers get their money? Do I need their bank details?

What currencies can I use?

Receivers

How do I get paid through DirectPay?

Do I need to provide my bank account details?

Does my employer need my account number?

How fast will I receive funds?

What if my payout fails or details are incomplete?

Need more help?